SHIPPING & DELIVERY
DELIVERY POLICY
We deliver to the United Kingdom. Orders are usually processed within 1-3 working days, and most arrive within 7-20 working days after dispatch. These are estimates, not guarantees, and delays can happen during busy periods, bank holidays or because of customs checks. You will receive a tracking number by email once your order has been dispatched. Your order is shipped to the UK from outside the country, so customs duty or carrier handling fees may be charged on arrival. These charges are not included in the price you pay at checkout and are the customer's responsibility. Items in one order may arrive in separate parcels. If your order has not arrived within 25 working days of dispatch, or arrives damaged, contact us at supportvitaluxeshop@gmail.com.
RETURNS & REFUNDS
You may cancel your order for any reason within 14 days of receiving your goods. Email supportvitaluxeshop@gmail.com with your order number and the items concerned, and please do not send anything back before you hear from us. We will reply with return instructions and the correct return address. Items should be unused, in their original packaging and in the condition you received them. You are responsible for the cost of returning goods unless they are faulty or not as described. Refunds are made to the original payment method within 14 days of us receiving the items back. Sealed hygiene or beauty items that have been opened cannot be returned for health reasons. If your item arrives faulty, damaged or not as described, email us with clear photos and we will offer a repair, replacement or refund as the law requires. Your rights under the Consumer Rights Act 2015 are not affected.